Client Portal Terms

You must be at least 18 and legally able to enter a binding agreement. If you use the portal for an organization, partnership, horse owner, or another person, you represent that you are authorized to act for them and to provide the information you submit.

Provide accurate, current information; keep your credentials confidential; and promptly tell us about suspected unauthorized access. You are responsible for activity through your account to the extent permitted by law. Do not share an individual login; ask Solo Select to establish appropriate access for another authorized user.

You may use the portal only for lawful business with Solo Select. You may not:

• access another person’s account or information without authorization;
• interfere with security, availability, or operation of the portal;
• introduce malicious code, probe for vulnerabilities, or evade access controls;
• scrape, copy, reverse engineer, or commercially exploit the portal except as law expressly permits; or
• upload unlawful, harmful, infringing, deceptive, or unauthorized material.

The portal helps coordinate services and display records. A booking, reservation, estimate, status, availability statement, or other portal entry is not a guarantee of a biological, veterinary, shipping, sale, or auction outcome. Specific services and transactions may be governed by a separately signed agreement. If a signed agreement conflicts with these Portal Terms about that transaction, the signed agreement controls for that conflict.

Notify Solo Select promptly if information appears incorrect. Portal displays may reflect information received from owners, agents, laboratories, veterinarians, carriers, registries, or other sources and may change as additional information becomes available.

Charges, deposits, due dates, refunds, cancellation terms, and fees are governed by the applicable invoice, checkout disclosure, or signed agreement. Stripe or another identified provider may securely store a payment method when you authorize it. Any authorization for future or automatic charges will be presented in the applicable payment or contract flow. A temporary card-verification authorization may appear and be canceled without collection. ACH payments may remain pending for several business days.

You represent that you are authorized to use the payment method provided. You agree not to initiate an improper chargeback for an authorized transaction and to contact Solo Select promptly about a disputed or incorrect charge. Nothing here limits rights that cannot legally be waived.

When you separately consent to texts, Solo Select may send service-related messages such as appointment, procedure, shipment, contract, billing, security, and support updates. Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to marketing texts is not a condition of purchase. Opting out does not stop necessary email, portal, telephone, or postal communications.

You retain your rights in documents, images, and information you submit. You grant Solo Select permission to host, copy, process, and disclose that material as reasonably necessary to operate the portal, provide requested services, keep business records, and comply with law. You represent that you have the right to provide it. The portal software, design, branding, and Solo Select content are owned by Solo Select or its licensors and protected by applicable law.

We may maintain, change, suspend, or discontinue portal features. We may restrict or terminate access to protect users, horses, systems, legal rights, or business operations, or for violation of these Portal Terms. Termination does not eliminate obligations that arose beforehand.

To the fullest extent permitted by law, the portal is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise uninterrupted or error-free operation.

To the fullest extent permitted by law, Solo Select will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from portal use. These Portal Terms do not exclude liability or remedies that applicable law does not allow us to exclude. Transaction-specific liability provisions in a signed agreement remain controlling.

These Portal Terms are governed by Texas law, without regard to conflict-of-law principles. Venue for a dispute concerning only these Portal Terms will lie in a state or federal court having jurisdiction where Solo Select’s principal office is located, unless a signed agreement or applicable law requires otherwise.

We may update these Portal Terms prospectively. We will post the revised version and effective date and provide additional notice or obtain renewed acceptance when legally required.

Contact Solo Select Horses, LLC at 444 Solo Select Drive, Gainesville, Texas 76240, office@soloselect.com, or 903-436-7021.